Privacy Policy

CleanERP is a trading name of Mansfield Technology Group Pty Ltd (ABN 50 647 235 372) ("we," "us," or "our"), a business based in Victoria, Australia. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information provided through our website www.cleanerp.au or www.cleanerp.com.au ("Website") in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) (where applicable), the Privacy and Data Protection Act 2014 (Vic.), and the Spam Act 2003 (Cth). This policy applies to all users of our Website, including prospects who submit information via our contact or inquiry forms.

As a small business with an annual turnover of less than $3 million, we may be exempt from certain obligations under the Privacy Act unless we collect sensitive information or engage in specific activities. However, we voluntarily adopt best practices to ensure transparency and trust.

We collect personal information that is reasonably necessary for our business functions, including marketing and sales activities. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, and postal address provided through our Website's forms.
• Business-Related Information: Job title, company name, and industry details provided during inquiries.
• Website Usage Data: Non-identifiable information such as IP address, device type, browser type, and pages visited, collected via cookies or third-party analytics tools (e.g., Google Analytics).
• Marketing Preferences: Information about your preferences for receiving marketing communications.

We do not collect sensitive information (e.g., health, religion, or political opinions) unless explicitly provided with your consent and necessary for our services.

• Directly from You: Through forms you complete on our Website, such as contact or inquiry forms, or when you sign up for our newsletter.
• Automatically: Through cookies and analytics tools that collect aggregated, non-identifiable data about your interaction with our Website. You can manage cookie preferences through your browser settings or our cookie consent mechanism.
• Third Parties: We may receive information from third-party platforms (e.g., Mailchimp for email marketing) if you interact with our services through those platforms. These providers are required to handle data securely.

We use your personal information for the following purposes:

• To respond to inquiries and provide information about CleanERP's services.
• To send marketing communications, such as newsletters or promotional offers, where you have provided express consent via an opt-in mechanism (e.g., a checkbox) in accordance with the Spam Act 2003.
• To improve our Website and services through analytics and user feedback.
• To comply with legal obligations, such as record-keeping under Victorian law.

We will not use your personal information for purposes other than those for which it was collected unless we have your consent or as permitted by law.

We may disclose your personal information to:

• Service Providers: Third-party vendors, such as email marketing platforms (e.g., Mailchimp) or analytics providers (e.g., Google Analytics), who assist us in delivering our services. These providers are contractually obligated to handle your data securely.
• Legal Authorities: Where required or authorized by Australian law, such as in response to a court or tribunal order.
• Business Transfers: In the event of a sale, merger, or change of control of Mansfield Technology Group Pty Ltd, your information may be transferred as part of the business assets, subject to confidentiality obligations.

We will not sell or share your personal information with third parties for their own marketing purposes without your explicit consent.

Some of our service providers (e.g., Mailchimp, Google) may store or process data on servers located outside Australia, such as in the United States. Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient handles your data securely and in accordance with applicable standards.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, including:

• Secure Sockets Layer (SSL) encryption for data transmission.
• Secure servers for data storage.
• Restricted access to personal information by authorized personnel only.

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law (e.g., Victorian record-keeping obligations). For example, inquiry data may be retained for up to 24 months or longer if required for compliance. When no longer needed, we securely delete or anonymize your information.

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us at help@cleanerp.au.
• Anonymity: Interact with us anonymously or using a pseudonym where practicable.
• Complaints: Lodge a complaint about our handling of your personal information. Please contact us at help@cleanerp.au. You may also contact the Office of the Victorian Information Commissioner (OVIC) at www.ovic.vic.gov.au or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our Website may use cookies to enhance user experience and analyse site performance. Cookies may collect non-identifiable information, such as your IP address or browsing behavior. You can manage cookie preferences via our Website's cookie consent tool or your browser settings.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a notice on our Website. Your continued use of the Website after such changes constitutes acceptance of the updated policy.